Way - Cloud Call Center - Plataforma de Employee Experience y Performance

Empower your
teams today!

Way is the solution that allows you generate operating structures remotely without losing operational agility, with full visibility, autonomy and scalability.

It is an Employee Experience (EX) platform, conversational and self – management that orders and focuses the KPI’s of the business and the culture of the company through the Focus Management Model

This platform allows you to have a clearer vision, informed of the day to day operations to take precise, effective and fast actions.

To enhance performance we use Google technology applied to our Advanced Speech Analytics tool.

Cloud

Our Google partnership allows us to use all cloud-based technology with high security standards.

Intelligent

Deploy contingency plans with the least impact on your teams and clients.

Conversational

The experience is centered on the collaborator, works on conversations and human empathy and connects people, even remotely.

Unified

Provides all operational management on a single platform, allowing you to manage all the needs of the operational teams.

Results
inmediate
for you
deal

The platform allows you to obtain the best operational results for your entire service team. The benefits are seen on the indicators business, climate and productivity.

+64%

Improvement in Indicators business critics
NPS, Cross-selling, FC.

+33%

Improvement in work environment indicators.

-17%

Absenteeism reduction.

FEATURES

Monitoring and management of performance and key indicators of the operation.

FEATURES

A simple, empathic and intuitive interface, focused on the collaborator.

FEATURES

Management of quality of care and fulfillment of obligations at all levels.

FEATURES

Visualization of data from the broad to the most particular, in a graphic and agile way.

FEATURES

A user experience that focuses on the human to obtain excellence.

Cloud tecnology

It is a proprietary development, based on Google Cloud technology and hosted in the cloud that allows us to deploy and scale the solution at all operational levels, adjusting to the needs of your teams.